We want the best for our customers, so we're offering 100% Satisfaction Guaranteed on your entire shopping experience with Chicwish! Read about our service guarantees below.

If you do not receive your order within the estimated delivery time, please contact our Customer Service Team. Lost shipments will be reshipped to you without extra handling or shipping fees. You don't need to pay for any insurance.

For more information on shipping and estimated delivery times, click here

Easy Returns and Exchanges
If you're dissatisfied with a purchase from Chicwish, you can send it back to us within 40 calendar days for an exchange or return. Your satisfaction is our concern, so if for any reason you're unhappy with a product, you can talk to us.

For your convenience, we have logistics agents handling returns and exchanges in three countries: the United States, the United Kingdom and Australia. 

Click here for more details on returns and exchanges.

Chicwish stands behind the quality of our products. If you receive items that are defective or with flaws, from a small hole or tear to a broken thread or seam, please let us know and we'll arrange for a free return or replacement item. 

Click here for more details on defective returns and exchanges.

We issue refunds in your original payment method or store credit based on your preference. 

To contact our Customer Service Team about refund or a store credit refund, please send your Order Inquiry#Your Order Number to [email protected] to ensure a timely reply.

Customer Service
Our Customer Service Team is always ready to assist you with any questions or concerns. We're sometimes busy, especially during peak shopping seasons, but if you send us an email, we'll reply within 1 business days. 

To contact our Customer Service Team, please send your Order Inquiry#Your Order Number to [email protected]