Retuns and Exchanges - Retro, Indie and Unique Fashion

 

1. Holiday Extended Returns Policy

Return must be made within 45 days from the date it delivered. Tags on items cannot be removed and must be original condition. Items cannot be refunded if tags were removed.

General for all products
1) All returns must be sent back to our address on the return form and customer is responsible for return shipping cost.
2) Returned items must be in unworn condition. Incomplete returns may be refused or disregarded.
3) Chicwish.com may or may not reship the replacement or repaired items by courier. Chicwish.com reserves the right to decide upon reshipping methods.
4) Chicwish.com is not responsible for items lost during return shipping. Customer is responsible for any tax incurred for the return. Item must be returned to the address stated on your return form.
5) Chicwish.com reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, Chicwish.com's decision will be final.

 The following items are returnable for gift card or store credit only:
  •     Sale items (items which are 35%OFF to 40%OFF)
  •     Returns received after 45 days of the delivery date
 The following items are not returnable:
  •     Sale items (items which are 40%OFF or more than 40%OFF)
  •     Returns received in damaged or worn condition
  •     Intimates (including the following: bras, leggings, tights, socks and accessories)
  •     Free gifts
  •     Gift Cards

6) Unwanted or unopened items returned to Chicwish.com must be in their original packaging. Incomplete returns may be refused or disregarded. Chicwish.com will not be responsible if return shipments are lost during return transit.
7) Refunds for unwanted or unopened items will be processed in about 8 to 10 business days when returned products are received and confirmed to be in mint condition by Chicwish.com.

Refunds will be completed to your bank in 7 to 10 business days once it has been submitted.

*Registered airmail cost and express shipping cost are non-refundable. 

Gift card is valid for 80 days from the date it issued.

2. Exchange

If you would like to exchange an item, you can mark it on your return form and we will ship the requested exchanged size to you for free.

 

How to Request Return or Exchange?

Return form is included in your parcel, if you miss the form, please kindly request a return or exchange via email